Refund policy

Return & Refund Policy

1. Return, Replacement & Refund Eligibility

Customers may request a return, replacement, or refund only under the following circumstances:

• The product received is damaged during transit.
• The product received is defective or non-functional.
• The wrong product has been delivered.
• Items are missing from the package.

All such issues must be reported within 48 hours of delivery.

Requests submitted after 48 hours of delivery may not be eligible for return, replacement, or refund.

 2. Mandatory Unboxing Video Requirement

To ensure a fair and efficient resolution process, a clear and continuous unboxing video is mandatory for all complaints related to:

• Damaged products
• Defective products
• Wrong products
• Missing items

The video must clearly show:

• The unopened package with the shipping label visible.
• The complete unboxing process without cuts, pauses, or edits.
• The issue being reported.

Claims submitted without a valid unboxing video may not be accepted---

 3. Return Conditions

To qualify for a return or replacement:

• The product must be unused and in its original condition.
• The product must be returned with all original packaging, accessories, manuals,  tags, and inserts.
• Customers must provide their Order ID while submitting a return or refund request.

4. Non-Returnable & Non-Refundable Items

The following items are not eligible for return, replacement, or refund:

• Personal care and hygiene products.
• Customized or personalized products.
• Products marked as "Non-Returnable" on the product page.
• Used, altered, or damaged products caused by customer misuse.
• Products returned without original packaging.
• Certain electronic products where return restrictions apply.

5. Refund Process

Approved refunds will be processed to the original payment method used during purchase.

• Refund processing may take 5–7 business days.
• Banks, card issuers, UPI providers, and payment gateways may require additional time to reflect the refund amount.

6. Replacement Policy

Where applicable, LidhaKaro may offer:

• A replacement product, or A refund depending on product availability and verification of the reported issue.

Replacement timelines may vary depending on product availability and delivery location.

7. Return Shipping

• For verified damaged, defective, incorrect, or incomplete orders, return shipping costs may be covered or reimbursed by LidhaKaro where applicable.
• In other situations, customers may be responsible for return shipping charges.

8. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been packed, processed, or shipped, cancellation requests may not be accepted.

If a prepaid order is successfully cancelled before dispatch, the refund will be processed to the original payment method.

9. Refused Deliveries

If a customer refuses to accept a shipment or rejects delivery without a valid reason:

• Shipping charges and return shipping charges may be deducted from any applicable refund.
• Additional handling charges may apply where necessary.

10. Fraud Prevention

LidhaKaro reserves the right to reject any return, replacement, or refund request if false, misleading, incomplete, or manipulated information is provided in support of the claim.

11. Product Appearance & Minor Variations

Actual product color, packaging, size, or appearance may vary slightly from the images displayed on the website due to screen settings, lighting conditions, manufacturing updates, or packaging changes.

Such minor variations shall not be considered defects and shall not qualify for return, replacement, or refund.

12. Contact Us

For any return, replacement, or refund-related assistance, please contact our support team:

Email: support@lidhakaro.com
Website: https://lidhakaro.com

When contacting us, please include:

• Order ID
• Description of the issue
• Product photos
• Unboxing video (where applicable)

Our support team will review your request and respond as soon as possible.